FAQ

Q: What does the HEY CLAY air-dry clay set include?
A: Each HEY CLAY set includes air-dry clay, and step-by-step video guides with advices from professional sculptors in a free app for creating charming characters. Also, depending on the theme of the set and the number of characters, different sets include different modeling accessories and non-clay character components. For example, this is a wheelbase for a car, a ring sizer for creating rings, or sculpting tools to help you shape your creations and claying like a pro.
Q: Is the clay safe for children?
A: Yes, HEY CLAY is absolutely safe for children because it is non-toxic, and certified according to Toy Safety Standards and Directives.
Q: How long does the clay take to harden?
A: It's usually 24 hours to fully harden. But the time depends on the thickness of the clay and environmental conditions.
Q: Can I paint the clay after it hardens?
A: Sure! Once the clay is hardened, you can paint it with any acrylic or water-based paints. This allows you to add even more detail and custom to your creations.
Q: What age is HEY CLAY suitable for?
A: HEY CLAY is suitable for children aged 3 and up. We recommend adult supervision for younger children to ensure they have the best experience.
Q: Do I need any additional tools or materials?
A: No, the set includes everything you need. However, if you want to get more creative you can use some extra tools or paints on hand.
Q: How can I access the step-by-step video guides?
A: They are available in the HEY CLAY app, which can be downloaded for free from the App Store or Google Play. Interacting with the app, a child is guaranteed to sculpt an attractive character!
Q: What should I do if the clay becomes too hard to mold?
You can soft it by kneading it with a small amount of water. This should help restore its pliability.
Q: Is there a way to preserve my clay creations?
A: Yes, once your clay creation is fully harden, you can seal it with a clear varnish to help preserve it. This will protect it from moisture and make it more durable.
Q: How do I contact customer support if I have any issues?
A: Just contact our customer support team through the HEY CLAY app or by visiting our website and using the contact form. We are always here to help!
Q: Is this product safe?
A: Yes, HEY CLAY is absolutely safe. It's non-toxic and has successfully passed all required EU and US tests, meeting all applicable safety standards. However, young children should be supervised while playing to prevent swallowing small parts and choking. The clay doesn't stick to hands or stain other objects, but we recommend washing hands after use.
Q: It says 3+ on the packaging, what does that mean?
A: We recommend use HEY CLAY for children at least 36 months old under parental supervision to avoid small pieces getting into their mouths.
Q: What happens to clay after it hardens?
A: It turns into a solid toy. The clay hardens within 24 hours and becomes a figure to which you can add new clay details directly on top of the hardened clay. Additionally, clay figurines become bouncy after hardening.
Q: Is it wheat/gluten-free? What about allergies?
A: HEY CLAY is wheat-free and gluten-free. It consists of water, polyvinyl alcohol, pigments (colorants), and microspheres. Although safe, we don't recommend mixing it with other substances. People with severe allergies should take precautions.
Q: Can the clay leave stains on hands and surfaces?
A: If add water to the clay, the color pigments may dissolve and leave stains, so we don't recommend adding water. However, such stains can be easily removed with a wet cloth.
Q: The characters look like a very talented artist made them. Is it possible to create something similar?
A: Yes, you can exactly replicate the characters from the application thanks to simple video instructions. But even if your creations are different, they will remain unique creations that will delight you and your child. Moreover, you can completely change the figure based on your own creative imagination and not pay attention to the instructions.
Q: What is HEY CLAY clay and why is it needed?
A: With HEY CLAY you can realize your every fantasy, from pets to space monsters. Even if you don't know how to sculpt, the app will help you to become a pro. Sculpt cars, rings, and the most unusual creatures from your imagination — shape your world the way you want it to be!